Privacy Policy

Neu Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our plumbing, gas, and heating/cooling services.

By accessing our website or using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out forms on our website, request a quote, or contact us for services.

Personal Information: Depending on how you interact with us, we may collect:

  • Contact Details: Name, email address, phone number, and physical address (for service calls).
  • Service Details: Information regarding the specific services you are requesting (e.g., plumbing issues, gas line installation needs).
  • Payment Information: If you pay for services directly through our website (if applicable), payment details are processed by secure third-party payment processors. We do not store full credit card numbers on our servers.

Non-Personal Information: We may automatically collect certain information about your device and browsing actions, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on our site

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Providing Services: To schedule appointments, visit your property, and perform requested repairs or installations.
  • Communication: To respond to your inquiries, send quote estimates, and confirm appointments.
  • Customer Service: To follow up on completed jobs to ensure satisfaction.
  • Improvement: To analyze website traffic and improve our website functionality and service offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share your information in the following limited circumstances:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or serving you (e.g., payment processors, email hosting), so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Protection of Rights: We may disclose information when we believe it is appropriate to enforce our site policies, protect our rights or property, or ensure the safety of our staff and customers.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

Our website may use “cookies” to enhance your experience. A cookie is a small text file placed on your hard drive by a web page server.

  • Functionality: Cookies help us remember your preferences and understand how you use our site.
  • Control: You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

6. Third-Party Links

Our website may contain links to other websites (e.g., social media platforms like Facebook or LinkedIn). If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. We strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

8. South Carolina Law

This Privacy Policy is governed by the laws of the State of South Carolina. Any disputes arising under this policy shall be resolved in the appropriate courts within South Carolina.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By Email: contact@neuservices.com
  • By Phone: (843) 693-6457